Jens – aka “Mr Cool”

Jens is the Founder & Principal IT Support Consultant of Gold Coast IT HELP



Experienced IT & Business Consultant, Program Manager, Website Developer, Entrepreneur & Mentor who loves new challenges and helping individuals and small business owners!


Jens is a Danish-Australian citizen. He started calling Australia home back in late 80’s and he is at present living on the Gold Coast in sunny Queensland.


Work Experience

Jens studied Economics and Business Administration. He has worked in the IT & Telco industry for most of his life. He started his career as an IT Sales Consultant, moved on to IT Systems Development, IT ManagementIT Program Management returning to sales as International Business Development Manager and Global Account Manager. Jens has worked in many different countries (Denmark, Norway, Sweden, Germany, Switzerland, The Netherlands, UK, USA, Malaysia, Thailand, New Zealand & Australia) and he has gained experience working in different cultures and managing multicultural teams (up to 100+ staff).

Jens left the corporate world and established his own Australian business in the beginning of 2002.


Entrepreneur & Startup Mentor

Jens is a true serial entrepreneur, he has been engaged in several startups since 1998. He has failed/learned a lot regarding startups. He was introduced to – and inspired to use – the Lean Startup methodology back in 2011. He has also enjoyed and been an active participant (as a team member or as a mentor) in several Google Startup Weekend events in Brisbane and on the Gold Coast. He love helping entrepreneurs/startups and small business owners establishing their business and maximising their business operation results as the business grow.


Website Development

Due to his background and many years of experience in the IT systems development area, learning and starting to do website development was a natural progression when he began operating his different online businesses. Jens started developing websites using Microsoft FrontPage but he has since 2003 been a dedicated WordPress website developer. Today Jens builds or rebuilds WordPress-based websites using the Divi theme, one of the most popular WordPress theme in the world and the ultimate WordPress page builder. With the DIVI tool sophisticated websites can be built in days – not weeks. For customers, this means VERY competitive pricing and a VERY fast turnaround. 


Fixing IT/Technology Problems For Individuals/Small Business Owners On The Gold Coast

– Low hourly rate $50 excl. GST

– No “call-out” fee

– 100% satisfaction guarantee!

With years of experience in the Information Technology sector and still learning Jens is always happy to give people a helping hand in his areas of expertise. He offers his services as an IT Support Consultant helping individuals and small business owners fix problems such as:

> Windows/Mac Computer Operation Problems?

> iPhone/Android Phone Operation Problems?

> Slow Internet Problems?

> Wi-Fi Router/Wi-Fi Extender Problems?

> Wireless Printer Operation Problems?

> Wireless Security Camera Operation Problems?

> Smart TV Set-up Problems?

> Aircon Wi-Fi Set-up Problems?

> Solar System Wi-Fi Set-up Problems?

> Buying A Computer Problems?

> Problems Migrating Date To New Device?

> Microsoft 365 Problems? – Excel, Word, Power Point, Outlook, One Drive Problems?

> Google Workspace Problems – Sheets, Docs, Slides, Gmail, Google Drive Problems?

> Domain Name Set-up Problems?

> Email Set-up Problems?

> Computer/Phone Back-up Problems?

> Internet Security Problems?

> Password Problems?

– or other IT/Technology Operation Problems

Jens has since the first release of Microsoft Excel back in 1987 used Excel for preparing reports, forecasts, and budgets.He is a very experienced Microsoft Excel user who very much enjoy helping individuals establish advanced tracking spreadsheets using Microsoft Excel Pivot Tables. He can also help you with  PowerPoint presentations.



Jens should have retired by now, but he is NOT a man that acts his age, he is VERY young at heart, into new technology, gadgets & Progressive House music. When he is not joggling technology, he loves traveling, experiencing new places and cultures, meeting new people, going on trips in the Australian Outback, and exploring some of the many secluded beaches “down-under”.

When living and working in Thailand – managing a resort south of Hua Hin – Jens learned about the principle of “giving” rather than “gaining” and he now practices “pay-it-forward”, so if you got a problem then he is ALWAYS happy to give you advice and assist you moving forward.

Jens has worked in many different “virtual” business setups where he never met the customer in person, but he is – despite being hooked on technology and the many new ways of communication – still of the opinion that the best form of communication between people will be a meeting in person – when that is not possible the second-best alternative is obviously a video call.



As a result of a heart attack – that should have left him dead back in 2007  – his view on life changed; Jens now lives by his motto: “Enjoy EVERY day, you never know when it is over – life’s journey is NOT about arriving safely at the grave in a well-preserved body, but rather to skid in sideways, totally worn out, shouting ‘Holy Shit’! What a ride!!!



Jens’s priorities in life are simple: 1) HELP people, 2) have FUN & 3) make a bit of MONEY – in that order!!!.


More info

You can write/speak to Jens in the following language:

  • English
  • Danish
  • Swedish
  • Norwegian
  • German

Jens’s contact details (just click any link to start a conversation):

Q: Why is Jens Raun also known as “Mr Cool”?

A: When working in Thailand most Thai’s could not pronounce his first name correctly, instead of Jens, they said “Jen”. “Jen” in Thai means Cold so Jens got the nickname “Mr Cool” which he found to be … … … pretty cool

Recommendations For Jens Raun:

April 25, 2021

I have recently used Jens Raun to set up my business website and emails. I was extremely happy with his knowledge, and how quickly he was able to do this. I found him to be most helpful, assisting me to access sites to develop my business logo, assisting to develop relevant paperwork such as service agreements, consents and other business statements. He was able to easily integrate my needs into a wonderful website that is user friendly. Jens was accessible when I needed him and his pricing was extremely reasonable. I would highly recommend his service.

Karen Holder

Principal Support Coordinator, Lotus Disability Care

February 26, 2018

Jens reached out to me from some posts I did on Medium. He offered up some incredible advice for an agency I am in the process of starting up. That advice turned into a free phone call and It was one of the best decisions I made. He was honest, straightforward, and really gave me the direction I was missing. He has an immense amount of experience and I could not trade that for anything. I would highly recommend that anyone work with Jens especially since he offers some great free mentoring, follow ups, and he will not sugar-coat anything. He will set you on the right path which is really what we all need.

Shane J. Ketterman

Director, Shane J. Ketterman's Linkedin Profile

November 10, 2017

From start to finish Jens has been and continues to be amazingly helpful & patient. He demonstrates a deep understanding of the technical aspects of creating a WordPress website and in particular using the Divi theme. His vast business experience is invaluable in tying together all aspects of the project from design & functionality to security and more. The best part of his approach is his genuine desire to assist his clients to become capable of managing & updating their website themselves after he has completed the project. He continues to follow up to encourage clients to keep updating their site & to keep creating fresh content to improve search rankings. I would highly recommend his services if you need a new website created or an existing site to be updated.

Robin Fick

Real Estate Agent, Robin Fick's Linkedin Profile

September 5, 2012

“Great work Jens,
thank you!”

Zoe Brereton

Lawyer, Zoe Brereton's Linkedin Profile

January 24, 2011

“Jens provides a much better and effective service than all of his competitors!”

Alan Girle

Director, Alan Girle's Linkedin Profile

December 13, 2009

“Jens has great attention to detail
and this sets him apart from other”

Patrick Cranshaw

Mortgage Broker, Patrick Cranshaw's Linkedin Profile

Linkedin Endorsements For Jens:

Linkedin Endorsements For E-commerce

Linkedin Endorsements For Entrepreneurship

Linkedin Endorsements For Business Development

Linkedin Endorsements For SEO