Gold Coast IT HELP

Gold Coast IT HELP provides on-site IT support in your home, business or at a local coffee shop - with no "call-out" fee and 100% satisfaction guarantee!

IT Problems Solved!

A name easy to remember:

“Gold Coast IT HELP”

You use some sort of IT equipment at home/in your home office/in your small business, but as the number of devices expand so do the problems they can create for you. If you – like most people – are not an IT savvy person and have got an IT problem just contact Gold Coast IT HELP and get your problem fixed!

Frequently Asked Questions

What is the service fee charge?

Gold Coast IT HELP uses a simple charging model, you pay $50 (excl. GST) for every 60 minute support segment started.

As an example if your problem is fixed after 1 hour and 15 minutes you will be charged for 2 hours.

If your problem can't be fixed - you pay nothing!

What kind of services are provided?

Services provided for individuals and small business owners include fixing IT problems such as:
> Windows/Mac Computer Operation Problems?
> iPhone/Android Phone Operation Problems?
> Slow Internet Problems?
> Wi-Fi Router/Wi-Fi Extender Problems?
> Wireless Printer Operation Problems?
> Wireless Security Camera Operation Problems?
> Smart TV Set-up Problems?
> Aircon Wi-Fi Set-up Problems?
> Solar System Wi-Fi Set-up Problems?
> Buying A Computer Problems?
> Problems Migrating Date To New Device?
> Microsoft 365 Problems? – Excel, Word, Power Point, Outlook, One Drive Problems?
> Google Workspace Problems – Sheets, Docs, Slides, Gmail, Google Drive Problems?
> Domain Name Set-up Problems?
> Email Set-up Problems?
> Computer/Phone Back-up Problems?
> Internet Security Problems?
> Password Problems?
> Other IT/Technology Problems
> Help with Microsoft Excel spreadsheets
> Help with Microsoft PowerPoint presentations

What does the 100% satisfaction guarantee mean?

Very simple it means that you are NOT paying anything if your problem can't be solved cool

Is there a service call-out fee charged?

No, Gold Coast IT HELP is NOT charging you a call-out fee.

Who is behind Gold Coast IT HELP?
Jens is the founder and Principal IT Support Consultant of Gold Coast IT HELP. With more than 30 years of IT experience and 20+ years of start-up and small business operations experience he knows a bit about business and IT problems. He is very much in tune with the latest developments in small business  and information technology. He is committed to providing a reliable and efficient Small Business/IT support service to his customers at very competitive rates. With his years of experience he is covering anything from establishing a business plan/lean business canvas, providing help buying new IT devices to ensuring all computer/smart phone apps run smoothly, allowing you to focus on what matters most: your daily life and your business!

Whether you're an individual IT user, a work-from-home user or a small business owner with an IT problems Gold Coast IT HELP have the expertise to handle a wide range of IT issues and keep your information technology environment up and running.